Users of our digital platform 

Free account holders: name and email address

We collect this information to track the engagement and use of the platform, and as a user identifier on the platform.

What is the legal basis?

• Consent (on account creation)

All other account holders: name and email address (of account holder and alternative account holder), phone number and photo

We collect contact information to facilitate use of the platform and arrangement of visits. This information will be visible to some other platform users, in particular:

• Linked users i.e. a school user will be able to see the contact details for their linked scheme and vice versa. 

• Relevant partner users i.e. a housing association commissioner can view the details from their scheme users.

We collect phone numbers and photos to facilitate relationship building and to support visits. These are optional.

What is the legal basis?

• Consent (on account creation or onboarding call). 

• Legitimate interest for the alternative contact details to contact in emergency situations.